FAQ | Troubleshooting

Cold Compression Cooler FAQ and Troubleshooting

cooler

 

FAQ

 

How do I use the Cold Compression Cooler System?

Using the system is easy. Fill the cooler with ice and water to the indicated levels. Apply the JawBra with the pads around the face and jaw, velcro the wrap around the top of the head. Then just turn on the cooler and let the compression wrap and refreshing cold to minimize swelling and pain. You can also use hot tap water in the system for further moderation of pain (for post-surgical therapy, apply heat only after the 3rd day or as advised by your doctor.)

 

How do I set up the Cold Compression System?

  • Add ice to cooler
  • Add water to fill above the intake
  • Raise the cooler to where the pads will be, i.e. head level for jaw patients.
  • Plug cooler in
  • Confirm pads are in JawBra and securely connected to tubing.
  • Prime pads by lowering them below the cooler
  • Turn cooler on to 100% flow, confirm water is circulating, then lower to approximately 60% flow on the knob.
  • Apply jaw-bra with pads on the area
  • Replace ice when it melts, approx 3-4 hrs.
  • Your doctor may request that you use the wrap in intervals, turning the cooler on and off every half-hour to limit the chance of overcooling.

 

How can I make refilling the cooler easier?

Instead of using just ice, fill-up two 1-liter bottles ¾ full with water, cap and freeze them.  In the cooler, add just enough water to cover the intakes in the cooler.  Use one frozen bottle in the cooler until it melts. Switch the melted bottle for the 2nd frozen one. Then refreeze the first bottle until 2nd bottle melts, and switch again. This way, the water never gets too cold, the water level in the cooler stays the same and you do not have to change the water or ice. Instead you only have to simply switch out the frozen bottles.

 

What should I watch out for?

  • If the pads still feel cold on the area after 30-40 minutes, either add a layer between the pad and skin or turn down the dial. The pads should feel a neutral temperature to the user after 20-30 minutes.
  • An individual’s circulation and sensitivities to cold are different.  If you ever feel pain or the area gets red and puffy from the cold, take a break. Then use less ice, add a layer of cloth, and/or turn down the pump dial. 
  • Do not allow the jaw-bra wrap to get wet.  This can saturate the skin like a long bath and it could increase the rate of heat exchange to over-cool the area. Either dry the JawBra or place paper towels between the JawBra and the skin.

 

 

FAQ | Troubleshooting

 

Troubleshooting

 

Motor is running but the pads are not cold.

  1. Check the ice and water lever are above the line on the side and the pump intake in the cooler.
  2. Turn the knob all the way down to off.
  3. Raise the cooler to pad level or above.
  4. Unhook the JawBra, and lower the pads 1-2 feet below the cooler.
  5. Turn the knob all the way to 100% power.
  6. Check the y-connector, do you see water pumping through the clear plastic?
  7. Look at the pads, can you see water flowing? bubbles jiggling?
  8. Do the pads begin to feel cold?
  9. Raise the pads back up and re-strap the JawBra around the face.

Water is only cold in one pad

    • Disconnect the pads, then reconnect the pads, making sure you hear a click.
    • Follow the above directions

 

Motor is not running

  • Unplug the cord from the wall and the cooler.
  • Replug the cord into the wall and cooler.
  • Turn knob to full, do you hear the pump running?
  • Yes, then follow the above instructions to start and keep the water running.
  • No, then call us for assistance.

 

Machine is too loud

  • Cover with towel or blanket

 

Jaw-Bra is dirty or wet

  • Wash and dry the jaw-bra by hand or gently by machine